Refund Policy
Last Updated: June 16, 2026
At WowPlugins, we are committed to providing high-quality, reliable extensions for your projects. We want you to be completely satisfied with your purchase. However, we understand that sometimes a product may not be the perfect fit for your specific needs.
This Refund Policy outlines the terms and conditions for requesting a refund.
1. 30-Day Money-Back Guarantee
We stand behind the quality of our products. If you are experiencing technical issues that our support team cannot resolve, or if the plugin simply does not meet your expectations, we offer a 100% no-questions-asked 30-Day Money-Back Guarantee.
You are eligible for a full refund within 30 days of your original purchase date.
2. Refund Process & Technical Support
Before requesting a refund, we kindly ask that you give us a chance to help you. Our products operate in complex, varied CMS environments, and many issues are related to simple configuration conflicts.
Please contact our support team at support@wow-plugins.com with details about the issue you are facing. If we are unable to resolve the technical problem to your satisfaction, we will promptly process your refund.
3. Fair Use & Anti-Abuse Protection
All WowPlugins products are distributed as unencrypted, open-source software under the GNU General Public License (GPL). Because our digital goods are fully downloadable and unencrypted, we must protect our intellectual property and the hard work of our developers from abuse.
We reserve the right to refuse a refund if we detect obvious abuse of our refund policy. Examples of abuse include, but are not limited to:
- Systematically purchasing, downloading, and immediately requesting a refund for multiple products.
- Repeatedly requesting refunds for the same product after previous purchases and refunds.
- Sharing your license key on public forums or third-party websites.
In such cases of confirmed abuse, the refund request will be denied, and the associated license key will be permanently deactivated.
4. Subscription Cancellations
Our "Agency All-Access" passes and single-product licenses are sold as yearly subscriptions to ensure you receive ongoing updates, new features, and priority support.
- Cancel Anytime: You can cancel your subscription at any time through your contacting us.
- After Cancellation: If you cancel your subscription, you will not be billed for the next billing cycle. Your license key will remain active until the end of your current paid billing period.
- Post-Expiration: Due to the GPL nature of the software, the plugins will continue to function on your website for a lifetime even after your subscription expires. However, you will no longer have access to software updates or technical support.
5. How to Request a Refund
To request a refund within the 30-day window, please send an email to support@wow-plugins.com with your order number and the email address used during the purchase.
All refunds are processed securely via our billing team. Please note that it may take a few business days for the refunded amount to appear on your bank or credit card statement, depending on your financial institution.